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Hot Stripper Shoes

Email: customerservice@hotstrippershoes.com

Customer Service Hours

Monday - Friday 9 AM to 5 PM Central Standard Time. Closed holidays & weekends.

Sizing

When purchasing open toe high heel shoes, it is recommended to buy the same size you wear in a flat shoe. When buying closed toe high heels, it is recommended that you purchase 1/2 size larger than your normal flat shoe size. Our shoes are only available in whole sizes, please order the next largest size if you normally wear a half size.  (So if you normally wear a size 8 ½  you should order a size 9)  When converting from a men's size to women's size you should generally order two sizes larger. (So if you wear a men's size 8 you would order a women's size 10) These tips should only be used as a guide for buying the proper size. We will not be held responsible if you do not purchase the correct size.

Shipping

SHIPPING TURN-AROUND TIME

We normally ship within 3 business days. Please allow extra time during holidays. Orders should be placed two weeks in advance for Holidays or special events to allow plenty of time for your package to be delivered.

Expedited shipping items will be shipped out on the same day of purchase if the order is received before 1:00 PM Pacific time, excluding weekends and holidays. Orders received after that time will ship the next day excluding weekends and holidays.

For UPS Ground shipments:
   Orders placed before 12 p.m. PST – usually ship on third business day or earlier
   Orders placed after 12 p.m. PST – usually ship on fourth business day or earlier

UPS does not make deliveries on Saturdays and Sundays.

We offer easy expedited shipping options available at check out! Expedited orders ship out on the same day of purchase if the order is received before 1:00 PM Pacific time, excluding weekends and holidays.
Orders received after that time will ship the next day excluding weekends and holidays.

SHIPPING RESTRICTIONS (P.O. BOX APO Address)

We do not make deliveries to P.O. Boxes or APO addresses, in compliance with the policies of UPS, our standard shipping carrier. 

INTERNATIONAL SHIPMENTS

We do not ship internationally at this time.

Easy Ordering

Submit your order via the internet using our easy & secured shopping cart. We use PayPal, the number 1 online payment source. It's free to use & now you don't have to be a member to send a payment! PayPal gives you several payment methods including, credit cards, checking accounts, PayPal accounts & more.

When you see an item you wish to purchase simply choose your color & size from the drop down boxes (where applicable) and then click on the add to cart button. Your shopping cart will then appear with your selections added to it. From there you can change the quantity or remove it from the cart if you should change your mind. You can also click on the little shopping cart icon at the top of each page to view the contents of your shopping cart. To add additional items simply continue shopping. After you have selected all the items you wish to purchase just click on the shopping cart icon from any page & then click checkout. Shipping will be added to your total. Complete your information & submit. That's it!  In the unlikely event that you do not receive your order within 14 working days, please send us an e-mail to customerservice@hotstrippershoes.com so that we may investigate why you did not receive your order.

Cancellation Policy

If you wish to cancel your order email us at customerservice@hotstrippershoes.com  We will attempt to cancel these items if your request is within 24 hours of placing the order. Please include your order number and contact details. We cannot guarantee the order will be cancelled and if the order ships, shipping charges will not be refunded & you will be charged a 15% re-stocking fee as well as a $5.00 service charge. If you return the item for an exchange you will not be charged the re-stocking fee.

Merchandise Return Policy

All returns for refund are subject to a 15% restocking fee plus a $5.00 service charge, unless the return is due to a manufacturing defect, or an error on the part of us or one of our suppliers.  If you wish to exchange the item you will not be charged a restocking fee. We will not accept returns with obvious signs of wear. You must notify us by e-mail within 5 days of receiving your order if you wish to make a return. Failure to do so within a 5 day period will result in refusal of your return. We will not refund the cost of shipping unless the return is due to an error on the part of us or our suppliers. 

Returns will not be accepted without a return authorization number. Once you notify us, you will be issued a RA # which must be written on the outside of the package. After you receive your RA number, you have seven days to make the return. Any packages received without the RA # written on the outside, or received after 7 days, will be refused. You will also receive a merchandise return form which must be printed,  filled out & shipped with your return. Returns are subject to a 15% restocking fee plus a $5.00 service charge. We recommended that you insure the return package. We will not be responsible for packages that we do not receive or arrive damaged.

Merchandise must be in the original packaging. Returns will not be accepted if the returned merchandise is not in its original shoebox, or if the packaging bears any hand written marks such as style and/or sizing. The original manufactures shoebox must be shipped back with an outside box, do not return shoes in only the original manufactures box. Any return received in a damaged shoebox (shipped to us without an outer packaging, taped or labels applied directly to the shoebox) will NOT be accepted & you will be responsible for shipping charges to return the package back to you.

When purchasing open toe high heel shoes, it is recommended to buy the same size you wear in a flat shoe. When buying closed toe high heels, it is recommended that you purchase 1/2 size larger than your normal flat shoe size. Our shoes are only available in whole sizes, please order the next largest size if you normally wear a half size.  So if you normally wear a size 8 ½  you should order a size 9.  These tips should only be used as a guide for buying the proper size. We will not be held responsible if you do not purchase the correct size. A refund will not be given for wrong sizes, you may return them for another pair if we are notified within 5 days of your received merchandise. You will be responsible for all shipping costs on returns.

Merchandise from any of the Clearance “All Sales Final” offers are non-returnable.

E-mail us for a merchandise return form & RA#.  customerservice@hotstrippershoes.com

Refused Shipments

Privacy Policy

Any information provided by our customers will be held strictly confidential and will not be divulged in any manner to any source, or sold to any third party for any reason!

Credit card information is solely for the purpose of completing the transaction initiated by the customer, and this information is strictly confidential, and shall only be used for the stated purpose of completing the initiated transaction

To protect your privacy all credit card billing & other correspondence will be under the name of  In Sync Enterprises. All shipments will be discreetly packaged.

Thanks For Shopping With Us

We hope you've enjoyed shopping at  HotStripperShoes.com  Please let us know if there is anything we can do to improve your shopping experience.